Troubleshooting: Campaign not sending

Symptom

Campaign exists but no outgoing messages are being sent.

Quick diagnostic checklist

1. Campaign status is active (not draft/paused).
2. Campaign has a linked list.
3. Leads are imported/available for the campaign.
4. Sender account is connected and healthy.
5. Contact statuses are eligible to send.
6. You are within allowed sending window and pacing.

Fix flow

Fix 1: Recheck campaign fundamentals

Open campaign and confirm list + sender + sequence are present.

Fix 2: Verify sender connection

Reconnect X account if account health/sync looks stale.

Fix 3: Review contacts

Ensure contacts are not blocked by status or eligibility rules.

Fix 4: Pause/resume campaign

This can recover scheduling state in some cases.

When to escalate

If still stuck, collect:

• campaign ID/name
• sender account
• list name
• timestamp of expected send
• Then send to support with logs.

Updated on: 20/04/2026